Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Moving Procedures
    5. Insurance Requirements
    6. Rental Remittance
  4. Building Services
    1. Conference Center and Boardrooms
    2. Fitness Center
    3. Deliveries and Freight Elevator
    4. Elevator Service
    5. HVAC
    6. Janitorial
    7. Mail Service
    8. Maintenance Requests
    9. Parking, EV Charging and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiological Event and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Civil Disturbance
    7. Elevator Malfunction
    8. Evacuation Purpose
    9. Fire and Life Safety Systems
    10. Fire Emergency
    11. Fire Prevention
    12. Flooding
    13. Homeland Security
    14. Medical Emergency
    15. Power Failure
    16. SafetyMax
    17. Severe Weather and Natural Disasters
    18. Shelter in Place Plan
    19. Threatening Person and Armed Intruder
    20. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. SUSTAINABILITY

Security

Access Control System

An access card is necessary to enter the building during non-business hours from 6:00 p.m.-6:00 a.m., Monday through Friday and all day Saturday and Sunday. The initial access card supply will be provided to the tenant, at no cost. Replacement access cards are available for a fee and can be ordered by entering a work order through the Tenant Services Portal.

If an access card is lost or stolen, or when an employee leaves, please enter a work order and contact the Building Management Office immediately. All access requests must be submitted via the Tenant Services Portal work order system. You may request an updated list of access cards for your company by contacting the Building Management Office.

We recommend that you maintain an active access card list to ensure that all your company access cards are up to date. An updated list can be requested at any time by submitting a work order through the Tenant Services Portal.

 

Courtesy Patrol

Kruse Woods Corporate Park provides courtesy patrols to observe and report any issues both during and after business hours. The Courtesy Officer can be reached during non-business hours by calling the Building Management Office main line at 503 619 3200.

 

How to Report a Problem

If you observe suspicious behavior by someone, or have a safety or security concern, please contact the Building Management Office immediately at 503 619 3200. For all emergencies, please call 911, then the management office if possible.

 

Keys

All Tenant suite door lock replacements must be coordinated through the Building Management Office to ensure the proper keying to the Building Master Key System. All key and lock requests must be submitted via the Tenant Portal work order system.

 

Lost & Found

Please contact the Building Management Office to report items that have been lost or found.

 

Solicitation

Solicitation is not permitted. If someone is soliciting in your suite, then please notify the Building Management Office and we will send appropriate personnel to escort him or her off the premises.

 

Suspicious Persons

Please be aware of strangers in your tenant areas and halls. If you see suspicious or offensive persons in the building, please call the Building Management Office immediately. If possible, make note of appearance, clothing, etc. in order to assist building courtesy officer in locating them.

 

Theft

Report any suspected theft, no matter how small, to the Building Management Office immediately.  You may also notify the Police Department; since it is possible that they may be investigating thefts in the area and/or other office buildings and your report may help them complete their investigation more effectively.  The building’s insurance policy does not cover the theft of tenant’s personal belongings.  Personal property insurance is the responsibility of each tenant. Building Management Office 503 619 3200.